Shipping policy

UK Mainland Orders

Orders are dispatched 7 days a week, Monday - Sunday
Our Next Day last dispatch times for Monday to Friday are 3pm
We offer a tracked 24 & 48 service using Royal Mail and Amazon Shipping for orders.

 Same Day Dispatch Times

Tracked & Courier services 3pm
All other services see below.

UK Product Delivery

 

Important

All orders must be placed before 3pm to ensure they are dispatched that day.

Next Day service includes business days only. If an order is placed on a Friday, it will be delivered Monday.

The courier will only be able to deliver to your front door or the main entrance to the building should you live in a flat.

All delivery prices are shown inclusive of VAT.

We are unable to change the delivery address once an order has been placed, so please check it carefully before paying

Cancelling orders policy

Orders are processed immediately for dispatch, so once an order has been placed we're unable to edit, amend or cancel it. This includes changing the delivery address, removing items or adding items.

If you no longer require your order, you can return it to us within 30 days of receiving it. Return postage is at your own cost, and the items should be returned with reasonable care and suitably packaged. Once we have received them back, we will refund the full value of the products. You can start a return through our returns portal: https://www.allpetsolutions.co.uk/a/service/Returns

This does not affect your statutory right to cancel, which is set out below.

Consumer Contracts Regulations 2013

By purchasing from All Pet Solutions, you, the customer enters into a contract with us, the company. This legislation offers you the following cancellation rights when you buy online or by phone:

1. You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 30 days after the day on which you receive the goods or services.
2. Your right to return products does not apply to goods made to your specification, that have been clearly personalised or, which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
3. If you wish to exercise your right of cancellation after you have received the goods, you are obliged to retain possession of the goods and take reasonable care of them.
4. To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
5. a) If you decide to cancel the contract by returning the goods, you should return the items to us at your cost within 30 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery.)

       b) These goods should be packaged with reasonable care and suitable for transit.

1. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 30 days after the day we receive back from you any goods supplier.

Payment

We take payment from your card at the time we receive your order. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

Transactions that are equal to or greater than £50, taken over the phone are subject to fraud checks through our screening system. If the checks do not match up, the transaction will be voided. A shadow payment may show in your account for orders that have to be voided. This will clear by the following day.