Warranty Advice

For consumers who are covered by consumer protection laws and/or regulations in their country of purchase, the benefits conferred by this limited warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations.

Warranty periods differ dependant on the product purchased. It is important to check this at the time of purchase to ensure you are satisfied with the guarantee period.

 

1. What Will All Pet Solutions Do?

At All Pet Solutions, any product under warranty is guaranteed against damage or defects in material or workmanship under normal usage, covered under the specified warranty period from the date of purchase. The product will be replaced or repaired at the discretion of the manufacturer, at no cost.

 

This warranty does not apply to any product which has been subjected to negligence, misuse, alterations or accidental damage. Failure caused by misuse is not covered by this warranty. This warranty does not affect your statutory rights.

 

 

If a covered defect or damage arises and a valid warranty claim is received within the applicable Warranty Period, All Pet Solutions, at its sole option, unless otherwise required by applicable law, will either:

 

1.        exchange the Product with a replacement that is new or which has been reconditioned/refurbished or otherwise remanufactured from new or used parts and is functionally equivalent to the original Product; or

2.        refund the purchase price of any Products covered by the terms and conditions of this Limited Warranty; or

3.        refund with suitable deductions from the purchase price for normal wear and tear of any Products covered by the terms and conditions of this Limited Warranty.

 

Products, parts and supporting documentation provided to All Pet Solutions as part of the warranty process, shall become our property, and may not be returned. When a replacement or refund is given, the Product for which the replacement or refund is provided must be returned to us and shall become the property of All Pet Solutions.

 

This Warranty is only available in the country where the Product was purchased.

 

Our products contain parts which are classed as ‘Consumable or Perishable items’. These parts will not be covered under warranty after the first six weeks have passed as they are subject to use and may require maintenance.

 

2. This Warranty Does Not Apply to the following:

 

(a)         A product or part that has been modified in any manner without the written permission of All Pet Solutions Ltd

 

(b)        Normal wear & tear caused by product ageing

 

(c)        Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external causes;

 

(d)        Any perishable or consumable goods, including but not limited to, pet food and treats

 

(e)        Pet treatments and grooming products

 

 (d)        improper use or operation (e.g. operating the Product outside their permitted or intended uses as defined by the manufacturer and supplier including but not limited to as set forth by the supplier in the Products' User Manual, Quick Start Guide, Online Tutorials, and other documentation)

 

3. Replacements or Repairs

 

Products repaired or replaced under this Limited Warranty are covered for the balance of the original Warranty Period

 

4. Who is Covered?

 

This Warranty extends only to the first consumer purchaser of the Product and is not transferable.

 

For further information, please visit our support centre where you can raise a ticket with our customer service team.